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Operations Specialist (Start-Up)

Location: Seattle, WA
Hansell Tierney is assisting our CLIENT, one of the fastest growing startups in the U.S., with their search for an Operations Specialist.

Location: Seattle, WA (Downtown)
Duration: FTE

Our CLIENT is transforming their industry. They offer the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies.
 
About You
You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team.  In partnership with sales and operations teams, the operations specialist acts as customer support, training partner, problem solver and quality control. You'll bring the enthusiasm and aptitude necessary to get the job done!

You will take ownership of:

  • Monitoring quality metrics of our Client's partner carriers and drivers
  • Training carriers and drivers on how to use the product, improve their performance, and grow their businesses with our Client.
  • Ensuring that shipments are executed according to customer specifications
  • Tracking product use and product performance, and work with our product and engineering team to make improvements that help us serve and delight our customers.

You will have the following skills and experience:

  • Bachelors degree
  • Strong work ethic & attention to detail
  • Experience working with customers over the phone
  • Ability to relate to, and build trust with, carriers & truck drivers
  • A positive, proactive attitude
**Non-traditional hours needed for first 6 months.
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Contact Us

Hansell Tierney 2955 80th Ave SE Suite 102 Mercer Island WA 98040 Office: 206-232-3080 Email: info@hanselltierney.com