Technical Support Representative I
Technical Support Representative I (multiple positions and levels)
Customer Support – Seattle, WA
Our clients is looking for high-energy, dynamic professionals who want to work for a growing global company and would love to take a bite out of the network security landscape.
Our client has deployed nearly a million of its integrated, multi-function threat management appliances worldwide and that number is rapidly growing. Of course, we recognize that there are a lot of security solution companies out there, but at the end of the day our product platforms yield dramatically higher performances than many of our competitors. We provide a solution that is scalable with hardware advances, utilizes best-of-breed technology, includes award-winning visibility tools, and is generally awesome all around.
But, you don’t have to take our word for it. Our client is one of the most highly awarded companies in network security. We have won an array of awards, recognition, reviews, 5-star ratings, and shout-outs. And the recognition keep piling up.
A Technical Support Representative I (TSRI) will provide first level support to customers. TSRIs may be required to provide support for authorized resellers, distributors, internet service providers, end-users, prospects, and internal employees. Customers within each of these customer groups may have dramatically different levels of technical expertise. The TSRI must be able to adjust their level of technical communication to that which is most effective for that particular customer. The TSRI must also be capable of effectively and professionally communicating with customers via telephone, email, and web.
Duties and Responsibilities
Strong understanding of TCP/IP networking, Windows platforms and PC hardware architecture along with a basic understanding of Windows servers
Bachelor/technical degree or equivalent professional certifications preferred though actual working experience may be used
As an Equal Opportunity Employer, we are committed to a diverse workforce